We aim to process and dispatch all orders by the next working day if placed before 8pm. If there is an issue and this can not be achieved we will contact you as soon as we become aware. We’re a small independent distro so ocasionally things get in the way, but we promise to try our hardest to fulfill all orders in good time and keep you in the loop.
Depending on the size of your order we send UK orders using Royal Mail or through a courier service.
Orders over £40 recieve free shipping, all orders under are charged at a flat rate of £4.00
If you would like to place an order from outside the UK please get in touch by emailing email@example.com with the country the order is to be shipped to and what you are wanting to order. That way we can work out the postage costs and if you’re happy with them we’ll send you a Paypal invoice for the goods.
No orders UK or International will be shipped before we recieve full payment. We are unable to offer credit.
Products & Returns
Some products may have minor cosmetic damage due to storage and transit. We aim to keep all stock in the best possible condition, it’s not invincible though. This means the occasional scratch to a CD/LP cover, the odd bend on a book cover due to handling by customers on the stall. We are unable to accept responsibility for this but do our best to keep everything in it’s prime. Obviously anything beyond reasonable cosmetic damage may be, at our discretion, treated as a faulty product, in which case please get in touch as soon as you can.
(As a little hint, for when you use our shop or any e-comerce site for that matter, we’d recomend you use your phone to take a quick picture of the packaging condition before opening. If the goods inside are damaged take one of the product as soon as you have opened it. This helps determine if the damage was through poor handling on the couriers side or from the person sending you a damaged item. It will also help as evidence when you put it to the shop that they sent you a damaged product if that is the case.)
Once we have dispatched your order, responsibility for the secure delivery of your package lies with the Post Office or other chosen courier. If there’s any issue though please get in touch with us as soon as possible and we will do what we can to help chase it up and get it sorted.
There are no refunds on non-faulty products. If you receive something that doesn’t work, please let us know the issue as soon as possible. We will send you a return address, returns postage will need to be paid for by yourself. When we have received the product and confirmed the problem we will send you a full refund.
This does not affect your consumer rights.
If you would like to reserve a product, get in touch via the Contact Us page and let us know what you would like us to hold for you. Once we’ve sent you a confirmation that we’ve got your email unless otherwise agreed we will hold a product for 7 days, after that if no payment is made it is put back into stock. The same applies to products reserved on the stall. You may only reserve a maximum of two products at any one time.